Refund policy
Warranty
Should any issue arise, OzUnwind generally offers a 12-month warranty on all products, unless otherwise specified. Some products may have extended warranties. Please check each product's description to confirm.
Please note that the warranty does not cover damage resulting from user misuse or incidents that occur during delivery.
How do I start a warranty claim?
To start a warranty claim, please follow these steps:
- Submit a warranty claim via email to info@ozunwind.com
- Provide details of the issue, including any relevant information such as:
- Order ID
- If applicable, a manual indicating the missing parts
- Images/videos clearly showing the issue in case of faults
Please send images/videos in the recommended size and format to ensure optimal visibility for our team and allow for a thorough assessment.
If you have any questions, please contact info@ozunwind.com, including your order number. Our team will respond as soon as possible. We recommend not opening a PayPal dispute, as this could cause unnecessary delays.
Returns and Refunds
Please note that OzUnwind does not accept returns or refund requests for change of mind for:
- Health and safety products
- Bulk purchases
- Products that have been opened
In other cases, we consider a change-of-mind request valid if made within 14 days of the product being delivered to the customer. As a buyer, please make sure to notify us of any change-of-mind request within this timeframe. Otherwise, the request may be rejected.
Additionally, some products — specifically those with supplier SKU codes starting with V28, V40, V63, and V77 — may have different return policies, so we recommend checking their product pages for specific information.
Please note that items returned to OzUnwind Suppliers due to incorrect or incomplete delivery information will be treated as change-of-mind returns, including those returned to sender for being unclaimed.